Pom925.com has a no-fuss, no-quibbles returns policy. At pom925.com, you can cancel an order within seven days for a full refund in accordance with European Consumer Law. If your order has already been despatched when we receive your cancellation, we will deduct the cost of shipping from your refund. Unless items are faulty, you return them to us at your own expense. You may exchange unused and unopened items within 7 days for alternative goods.
pom925.com Total Satisfaction
You may exchange products for any reasons for up to 7 days after purchase if the products are unused and unopened. If you have ordered something by mistake, or decide that you don't want it, you may return it to us at your expense for a replacement within 7 days.
We regret that in compliance with UK Health and Hygiene regulations, we cannot accept the return of earrings.
Non-deliverable and unclaimed orders
If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence, or customer providing incorrect shipping information, we will attempt contact via phone and/or email if provided.
If an item is found to be faulty, we just ask for an image of the item, along with the code and invoice number, to be sent to us by email – email@example.com
We will then replace or refund the item for you within 7 working days.
pom925.com are required by European Consumer Protection Law to offer you your money back within 30 days of an order cancellation.
REDUCED items are sold as seen and as such are non-returnable, however if a sale item is faulty we will happily replace or exchange for another item of the same value.
Peace of Mind
7 Dunkirk Business Park
This returns policy does not affect your statutory rights.
t: 01225 777 749