How To Order
To begin your order, follow these steps:
i. Log in to the website using your personal log in details and browse products.
ii. When you've found something you'd like to order, click the image in the main listing to go to the product page.
iii. Enter the quantity required on the right hand side of the photo, then click the 'add to bag' button.
Repeat this process to continue ordering
iv. To view all items in the basket, click on the 'SHOPPING BAG' button in the top right of your screen.
Whilst in the basket, you can review and amend any item on your order.
To delete an item from your basket, click the trash can button next to the item.
To change the number of items on order, type in the new quantity and click the 'update' quantity button .
v. When you're ready to proceed to the checkout, click the 'proceed to checkout' button and follow the onscreen instructions.
vi.If you have an existing POM credit account you can choose to charge your order to your account. If you don't have a credit account with us, or prefer to pay by card please select the 'Pay Online' option (you'll get a 5% discount for immediate payment.
Please tick the box to agree to our terms and conditions.
vii. After you've placed your order, we’ll send you an email confirming that it has been received and another to let you know when your order has been despatched.
If you’d prefer to place your order over the phone or would like to speak to someone before ordering, please call the office on 01225 777749 Monday to Friday from 9.00am to 5.00pm.
We love to get your feedback, and we always want to hear about ways you think we could improve your experience of shopping at POM. Please email us at firstname.lastname@example.org with any suggestions.
Methods of payment
We accept payment by Visa, MasterCard, Solo, Switch, Visa Debit and Visa Electron.
VAT and duty
All prices are quoted in pounds sterling (£) and are net of UK sales tax (VAT). The current rate of VAT is 20%
If your order is being sent to a member of the EC, then please ensure we have your VAT number otherwise your invoice will include VAT at 20%.
If your order is being dispatched outside of the EC, then your sales tax will be zero. All overseas deliveries are subject to local import duties and taxes may be affected by Customs and Excise delays. POM can not be held liable for any local import duties and taxes.
t: 01225 777 749